A global e-commerce giant sought our assistance for a critical challenge — to standardize their furniture packaging, minimize returns due to damages, and establish easy to follow SOPs for sellers on their platform.
An e-commerce giant, recognized globally for its extensive range of products, approached our firm with a critical challenge in its Furniture category. The objective was twofold: standardize packaging solutions across various furniture subcategories and reduce defects, damages, and returns attributed to packaging issues. The aim was to establish Standard Operating Procedures (SOPs) that would guide all sellers listing their products on the platform.
The project was executed in stages, with each stage contributing to the comprehensive transformation of Amazon's Furniture packaging.
The project initiation involves categorizing the extensive list of products for which packaging design is required.
We classified the eight distinct furniture subcategories into three groups based on design, product weight, and material. This was done to standardize the packaging process.
Detailed SOPs were crafted for each furniture subcategory.
A material summary was compiled, outlining technical parameters, efficiency, strength, availability, sustainability, and cost.
Created a comprehensive guideline document covering packaging SOPs, material usage, handling, loading, and unloading instructions.